KIMONO RENTAL CHACHA

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

QDo I need a reservation?
A

We recommend booking in advance, but walk-ins are welcome if space is available. For hair styling, please book at least 5 days ahead.

QWhat should I bring?
A

Nothing at all. The kimono, all accessories, and dressing are included in the price.

QCan you store my luggage?
A

Yes, free of charge until you return. Please keep valuables with you.

QHow long does it take?
A

About 10 min to choose and 15 min for dressing. Even with hair styling, you'll be out within an hour.

QWhen do I return the kimono?
A

By closing time on the same day. Next-day return available from ¥2,500.

QCan I cancel?
A

Cancellations within 7 days of your reservation date incur a 100% fee. Contact us early to reschedule.

QWhat if it rains?
A

You can still enjoy your rental on rainy days. Umbrellas are available to borrow.

QDo you have kimonos for children?
A

Yes, Shichi-Go-San and baby kimonos. Families welcome.

QPayment methods?
A

Payment is cash only at this time. Credit cards are not accepted. *Online advance payment is coming soon.

QIs there parking?
A

Neither shop has private parking. Please use nearby coin-operated parking lots.

QWorried about sizing?
A

We stock a wide range of sizes. Let us know when you book.

QDo you offer support in other languages?
A

English support available.